1. Purpose
These terms govern access to and use of the Phantera platform, a software as a service (SaaS) for sales prospecting assisted by artificial intelligence, published and sold by E-KIGAI, SAS with a share capital of 100 €, RCS Bayonne B 999 138 050, with its registered office at 1 allée des Écuries, 64600 Anglet, France. See the legal notice.
2. Registration and account
Registering for the service requires a valid business email address. Users are responsible for keeping their credentials confidential. Any action taken from their account is deemed to have been taken by them.
3. Subscriptions and billing
Phantera offers several subscription plans (Free, Pro, Business, Enterprise). Payments are processed by Stripe. Subscriptions are charged monthly or annually and renew automatically until canceled. Cancellation is possible at any time from the Settings area and takes effect at the end of the current period.
Money-back guarantee: when you first subscribe to a paid plan, you can request a full refund of that first payment within 14 days of it, by email to the contact address shown on the site. The refund is made to the payment method used, and the subscription is then canceled.
4. Acceptable use
Users agree to:
- Comply with applicable laws, in particular the GDPR and the ePrivacy directive.
- Not use the service to send spam, to harass, or to contact individuals without a legal basis.
- Not attempt to access other users' data, to bypass technical limits, or to reverse engineer the code.
- Keep their billing information up to date.
5. User data
You remain the owner of the data imported into Phantera. You grant us a non-exclusive license limited to providing the service. Our processing of this data is governed by the Privacy policy.
6. Service availability
Phantera undertakes to provide the service with an availability target of 99.5%. Planned maintenance interruptions may occur, notified by email at least 48 hours in advance except in a security emergency.
7. Limitation of liability
Phantera cannot be held liable for indirect commercial losses, loss of profit, loss of data or intangible damage. In any event, our total liability is limited to the fees paid by the user over the last 12 months.
8. Termination
Users may cancel their subscription at any time. Phantera reserves the right to suspend or terminate an account in the event of a breach of these terms, after written notice and a reasonable period to remedy it (except in an emergency).
9. Governing law
These terms are governed by French law. Any dispute will be submitted to the competent courts for the registered office of E-KIGAI, unless mandatory provisions state otherwise.